State Farm® Insurance Agent Rob Casares

"I wish I could say I had an amazing experience with this State Farm agency. I see many positive reviews, but I did not receive the same service others did. I am utterly disappointed and dissatisfied with the service I have received. I received a call from their office to set up my annual review for my life insurance policy. My point of contact for the appointment was Laura Guerrero. At first, she provided excellent service. She explained everything to me in great detail, asked if I needed anything, and even offered to explain the policy to my parents. However, shortly thereafter, the problems began. She told me I needed to come in for a wet signature about 2-3 weeks after our initial appointment, as I had upgraded my life Insurance policy. I did let her know that I was only available on Saturdays. She let me know that she doesn’t work Saturdays unless it’s a confirmed appointment. I told her that I would be there for our appointment since I needed to go in for the signature. The next day, she told me it wasn’t necessary for me to come in. Only to have her call me right before Christmas and tell me once again that I needed to come in for the signature. I told her I wouldn’t be available until the new year and that I'd only be available on Saturday. She told me she would have to get back to me because there was a deadline. That was the last time I heard from Laura regarding my policy, up until yesterday. I had to reach out to her to see what was going on with my policy. I only heard from her after I called the office looking for her, and it still took her a day to call me back. It took her over a month to get back to me. During the phone call, it was excuse after excuse. She even lied to me, saying that she had told me she would reach out if the signature were needed. You told me right before Christmas that it was needed. I told you when I was available, and you said you’d get back to me. I didn’t even get a call back or a text to let me know to schedule an appointment. I understand that, after the holidays, you will be busy. However, there shouldn’t be a lack of communication. I should have heard from her within the first week of the new year, considering she called me right before Christmas. From the looks of it, it seemed like she wasn’t willing to come in on Saturdays. Despite the office saying it is open by appointment only. I will say that she apologized for the lack of communication. However, an apology does not fix the lack of communication and the unprofessionalism you demonstrated. I couldn’t stay with an agency that lacks communication with its clients. I went ahead and switched to a different agent who has already done a better job of communication than Laura. They have taken the time to answer the questions that Laura failed to let me ask. Do better!! Have better communication with your clients. It is highly unprofessional to tell a client you will get back to them and then proceed not to reach out. It should not take over a month to get back to your clients. Your clients shouldn’t have to chase you down to get information regarding their policy."

"Amazing service! The team guided me through my auto accident with no stress at all. Policy changes were easy to make. Manny is very helpful and I always receive quick responses. Really happy with my experience."

"Great customer service! Very helpfull"

"Laura Guerrero has been such a great help! She recently helped me resolve an issue with the claims department, and I truly appreciate how patient, attentive, and supportive she was throughout the whole process. She made everything so much easier and always made sure I understood what was going on. It’s clear that she really cares about her clients. Thank you, Laura, for going above and beyond and for your excellent customer service!"

"The agent is very helpful ways makes time to attend us, answers all my questions always has a smile on his face and he is the best!"

"I’ve been a client at this agency for years. Thankfully the times I’ve had to use my insurance, Manny, has been able to assist and guide me when needed without any issues. I don’t have anything bad to say about this agency or the staff. If you’re having any kind of issues with a business in general, chances are you’re not being the best person to deal with. Kindness goes a long way! Thank you for all your hard work Rob Casares Agency"

"Manny was very responsive and took time to promptly confirm some questions I had regarding my auto insurance."

"Ms. Laura G. Is a great agent that I’ve had the pleasure in working with for my insurance and service needs. Very professional, and goes above and beyond to answer any questions and take care of any concerns. I most definitely recommend Laura for any insurance needs!"

"Laura is excellent at thoroughly explaining policies and gave me peace of mind. I recommend her help!"

"Acabo denhablar a mi compan̈ia de aseguranzs el agents Crus fue muy amable y professional en su trabajo aprecio que entiendan las.circustancias de los clientes muy agradecida Feliz Dia y michas gracias por sus seercicios"

"We have been clients of State Farm for several years now. It’s always a pleasure speaking with Laura. She is very resourceful and explains all your options in detail. Thank you once again for your help. Virginia A."

"Su servicio, paciencia y atencion es exelente agradezco su ayuda y recomiendo su ayuda e información gracias"

"Cruz provided excellent service. He was attentive and thorough in answering my questions, ensuring that I understood the policies and adding my children and new vehicle to the account."

"La señorita Laura Guerrero nos atendio super bien y estamos muy agradecidos con su servicio. Todas sus atenciones fueron excelentes y nos ayudo con nuestro reclamo de auto. La recomendamos porque es muy buena y muy amable para atender todas sus necesidades de aseguranza. La recomendamos al 💯."

"Nuestra experiencia con Laura Guerrero es excelente . Buen servicio 100% recomendada muy amable y atención rápida gracias por ayudarnos siempre ."

"Excellent service great customer service and knowledgeable about coverage and my needs Thank you Laura for your quick response and services to my needs"

"This State Farm agency office is amazing. My to go office for insurance thru State Farm Robert is doing a wonderful work. Julie works very very hard to get things accomplished. I’ve been using them for the last 10 years and I will continue using their services."

"Great staff alway willing to help you! Special thank you to Laura for helping me save money by reviewing my policies and find savings. I have been with State Farm for over 10 years and hope to continue doing business with them. Again thank you Laura Guerrero."

"Best of the Best"

"Thank you so much Laura Guerrero for the awesome help with my life insurance great price great and understanding wonderful help thank you so much for making everything go as easy as 1 2 3 and having my family secure just in case something happens thank you so much again for all your help in all your loving kindness those who need life insurance she's the way to go awesome job!!!!"

"Excelente servicio si no tienes tiempo en ir Los puedes contactar y ellos te ayudaran Los recomientdo Alta mente"

"Cruz, is every open on helping me. With my problems. Good guy."

"They've always been so nice the helpful. Cruz has taken my call several times and he always works to get me what I need. Also, I had an accident recently and state Farm made it so easy. It' why I've stayed all these years. Laura G. was excellent updating my home insurance as well."

"Laura was amazing in helping my husband and I set up our life insurance policy. She went above and beyond."

"Reliable and friendly service, my whole family has been a member of state farm for decades."