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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kathy Hughes

August 22, 2023

5  out of  5 rating by Kathy Hughes
"This Agency and Laura are efficient, courteous, trustworthy and dependable. Over the past couple of years I have been sincerely thankful to do business with them. I have nothing but the best recommendation for this Agency and it's staff."

Lea Cárcamo

July 20, 2023

5  out of  5 rating by Lea Cárcamo
"Excelent service! My representative (Cruz) it’s the best!"

Darin Ali Gadhvi

July 5, 2023

5  out of  5 rating by Darin Ali Gadhvi
"Cruz is the best 🫡 Made it cheaper and much better than California collision. Thanks bud, keep up the work"

Linda Puchalski

June 30, 2023

5  out of  5 rating by Linda Puchalski
"Devin was extremely helpful and thorough. He gave me all my options for my auto insurance. He was able to save me a lot of money! He also assuaged my fear that State Farm may drop my homeowner and umbrella polities since I reside in California. He also responded back quickly after checking with State Farm. I would highly recommend him."

Marie Ruelas

June 16, 2023

5  out of  5 rating by Marie Ruelas
"Agent Cruz Hernandez was very helpful and patient with all my concerns took time to explain policy changes and new policy add on life insurance which is much needed I recommend customer to consider purchasing life insurance"

MJ Ramey

June 16, 2023

5  out of  5 rating by MJ Ramey
"My family has been with Rob's office for years and they always provide great customer service. Cruz answered all of my questions and then some, making me feel secure in my understanding of things."

Jose Portillo

June 12, 2023

5  out of  5 rating by Jose Portillo
"Thank you for everything you did a great job"

Mayra Rocha

June 9, 2023

5  out of  5 rating by Mayra Rocha
"I've been a client of Robert Casares for many years. Everyone that works there is nice and very helpful they always answer my questions."

Julie Gadbury

June 8, 2023

5  out of  5 rating by Julie Gadbury
"To say I am thankful for Steven Guzman at Rob's office is an understatement. Steven has the calmest approach to problem solving even with a stressed-out loan processor explaining a million miles a minute we are not going to get condo approval because……He even worked with the HOA manager to make sure I received what was need. (WHO DOES THAT? STEVEN DOES!) I am grateful for the multiple days of calls he took and emails he responded to. We got the underwriter exactly what was needed to get my condo approval and clear to close. I must make calls to insurance companies on the daily and I can tell you not all insurance companies are alike. Very seldom do you get someone that will take the time to work through the problem that very second you call. I am used to being put on the back burner and told to send an email and they will work on it when time permits. He even sent a follow up email the next day to make sure I had what I needed. I highly recommend giving him a call. Julie G"

German. Lovatos

May 25, 2023

5  out of  5 rating by German. Lovatos
"Very helpful"

anthony sanchez

May 25, 2023

5  out of  5 rating by anthony sanchez
"Thank you Laura for everything. You saved me from this nightmare of an insurance claim really appreciated the help great work."

Eisac Velasqyez

May 17, 2023

5  out of  5 rating by Eisac Velasqyez
"(Translated by Google) Excellent service, Carina helped us choose the best plan! I recommend them. (Original) Excelente servicio, Carina nos ayudó a elegir el mejor plan! Los recomiendo."

Alma Vasquez

May 17, 2023

5  out of  5 rating by Alma Vasquez
"Carina absolutely patience and very friendly. Amazing customer service."

Joel Mackey

May 10, 2023

5  out of  5 rating by Joel Mackey
"I recently decided to switch to State Farm for auto insurance. I meet with Carina who walked me through everything and helped me find the auto and umbrella insurance plans that best suited me. I meet with her in-person and then was able to take care of the rest of the details over the phone. I was very pleased with the experience and am happy to have switched over."

Brenda Tecum

May 5, 2023

5  out of  5 rating by Brenda Tecum
"I had a pleasant experience working with this agency. They are truly dedicated towards helping people with achieving the best deal possible while still maintaining a reasonable coverage. Thank you Cruz for your hard work and dedication, I was able to decrease almost 100 dollars from my monthly payment for insurance with your help. Members like Cruz who continuously follow up and genuinely help you with different resources shows how much they truly care. I can say I have never had this type of experience from any other establishment. 10/10 Would Recommend, thank you Cruz!!"

Alex Rugama

May 4, 2023

5  out of  5 rating by Alex Rugama
"(Translated by Google) Carina, a very nice person, helps you and explains everything from start to finish, very professional and with a tremendous work ethic. Super recommended 👌 (Original) Carina una persona muy linda te ayuda y explica todo de principio a fin muy profesional y con una ética de trabajo tremenda. Super recomendado 👌"

Leana Urbina

May 4, 2023

5  out of  5 rating by Leana Urbina
"(Translated by Google) Carina very professional in her service Always available to help at any time satisfied as your help (Original) Carina muy profecional en sus servicio Siempre disponible ayudar en cualquier tiempo satisfecha como su ayuda"

Luis Fernando Sanchez

April 29, 2023

5  out of  5 rating by Luis Fernando Sanchez
"(Translated by Google) Excellent service from Carina 100% recommended (Original) exelente servicio por parte de carina 100 % recomendada"

Anthony Augusto

April 27, 2023

5  out of  5 rating by Anthony Augusto
"Carina is great, she really helped myself and my mom out. 10/10 she’s very professional and knowledgeable."

Fernando Arauz

April 19, 2023

5  out of  5 rating by Fernando Arauz
"Carina is such a great person that will definitely help you with any questions you have !"

Miguel Barajas

April 19, 2023

5  out of  5 rating by Miguel Barajas
"My friend Ricardo Lopez recommended us this office so We called them and We were lucky that person who answered our call was very kind and professional , her name is : Miss Laura Guerrero. As well She was very patient to explain to us about the coverage rates We were looking for. Miss Laura Guerrero has a great potential in customers service, We're sure that She'll help the entire team in this office a lot so that your bussiness grows more and more every day. As first time customers We were very satisfied with Miss Laura Guerrero's customer service and We're looking forward to continue doing bussiness with this office for many years to come. If someone calls to this office please ask for Miss Laura Guerrero We highly recommend her. It's Miss Laura Guerrero 's customer service that will keep us as customers for many years to come. We're going to provide with 5 stars to Miss Laura Guerrero 's amazing customer service. Thanks Miss Guerrero."

Juan Bautista

April 11, 2023

5  out of  5 rating by Juan Bautista
"Excellent service and value."

A Google User

April 4, 2023

5  out of  5 rating by A Google User
"Devin was super responsive, friendly and, most importantly, save me lots of money on my property's insurance. I have a rental property in Trabuco Canyon. No insurance company would insure it. I had to buy CA Fair plan which cost over $4K and then an add-on supplemental insurance plan which was close to $1K. All together I was paying close to $6K of insurance premium. These insurance premiums were killing me. Devin and Rob were able to get the property insured for almost $2K less. They were on top of it and communicated with me every single step of the way. Highly recommend Rob Casares Insurance Agent."

Angel Lopez

April 3, 2023

5  out of  5 rating by Angel Lopez
"Mr Cruz was very helpful and very delightful to do business with I gave him five stars!!"

Jesse Martinez

March 30, 2023

5  out of  5 rating by Jesse Martinez
"Devin was very helpful, and very informative of the policy he was suggesting that I get. It was a very smooth interaction."