State Farm® Insurance Agent Rob Casares

"Ms. Laura G. Is a great agent that I’ve had the pleasure in working with for my insurance and service needs. Very professional, and goes above and beyond to answer any questions and take care of any concerns. I most definitely recommend Laura for any insurance needs!"

"BEWARE! My assigned agent, Manny, has caused multiple serious issues that have directly jeopardized my business: He allowed my insurance payment to lapse because he failed to set up autopay, even though I specifically requested it. Then this almost happened a second time thankfully I spoke with someone else in the office that was able to get me setup without any issue, I'm not sure what Manny's issue was, twice — completely unacceptable. Here's the worst part... Manny forgot to add a driver to my business policy. That driver was later involved in an at-fault accident, in my work truck. This mistake could have catastrophic consequences for my business, and the outcome is still unclear. I'm sure I'll be getting sued to the high heavens over this! I requested his supervisor’s contact information after this catastrophe, multiple times so I could escalate these concerns. He ignored me twice, and I had to call in myself just to get the supervisor Rob's email address. Out of frustration, I tried working with another agent, Julie, in hopes of getting something — anything — handled correctly. On September 26, I requested updated insurance documents and instructed her to adjust my liability limits to meet a contractor’s requirements. I had to follow up multiple times with that, and she told me she had forwarded everything to Manny only to find out that nothing had gotten done. This office has shown a consistent pattern of negligence, poor communication, and zero accountability. I’m left constantly following up, cleaning up their mistakes, and worrying about what else has fallen through the cracks. Frankly, I’ve lost all confidence in their ability to manage my account. I wanted my policy transferred immediately to a different office with staff who are competent, responsive, and take their clients seriously with the supervisor, was told he would call me and he never did! Surprised huh?? This situation has gone far beyond frustration — it’s unacceptable, unprofessional, and has been dangerous to my business. DO NOT USE THIS OFFICE, THEY ARE HORRIBLE!"

"Laura is excellent at thoroughly explaining policies and gave me peace of mind. I recommend her help!"

"Acabo denhablar a mi compan̈ia de aseguranzs el agents Crus fue muy amable y professional en su trabajo aprecio que entiendan las.circustancias de los clientes muy agradecida Feliz Dia y michas gracias por sus seercicios"

"Laura Guerrero is exceptional to work with! Extremely professional, knowledgeable, and helpful."

"Great service and very easy to get a hold of on the phone."

"We have been clients of State Farm for several years now. It’s always a pleasure speaking with Laura. She is very resourceful and explains all your options in detail. Thank you once again for your help. Virginia A."

"Su servicio, paciencia y atencion es exelente agradezco su ayuda y recomiendo su ayuda e información gracias"

"Cruz provided excellent service. He was attentive and thorough in answering my questions, ensuring that I understood the policies and adding my children and new vehicle to the account."

"Excellent service 👍"

"Laura Guerrero was really helpful"

"La señorita Laura Guerrero nos atendio super bien y estamos muy agradecidos con su servicio. Todas sus atenciones fueron excelentes y nos ayudo con nuestro reclamo de auto. La recomendamos porque es muy buena y muy amable para atender todas sus necesidades de aseguranza. La recomendamos al 💯."

"For the last 2 years, Laura Guerrero has been a great help to me and my family. She has become my go to person for fast replies and fast action with any issues or concerns we have. More recently she was able to help my son with a billing issue, after we discovered he was not given his discount and was able to lower his insurance rate. She was not the person I used to contact before these past 2 years however, I'm glad to say she will continue to be my Statefarm contact from here on out."

"Nuestra experiencia con Laura Guerrero es excelente . Buen servicio 100% recomendada muy amable y atención rápida gracias por ayudarnos siempre ."

"Excellent service great customer service and knowledgeable about coverage and my needs Thank you Laura for your quick response and services to my needs"

"This State Farm agency office is amazing. My to go office for insurance thru State Farm Robert is doing a wonderful work. Julie works very very hard to get things accomplished. I’ve been using them for the last 10 years and I will continue using their services."

"Great staff alway willing to help you! Special thank you to Laura for helping me save money by reviewing my policies and find savings. I have been with State Farm for over 10 years and hope to continue doing business with them. Again thank you Laura Guerrero."

"Best of the Best"

"Thank you so much Laura Guerrero for the awesome help with my life insurance great price great and understanding wonderful help thank you so much for making everything go as easy as 1 2 3 and having my family secure just in case something happens thank you so much again for all your help in all your loving kindness those who need life insurance she's the way to go awesome job!!!!"

"Excelente servicio si no tienes tiempo en ir Los puedes contactar y ellos te ayudaran Los recomientdo Alta mente"

"Cruz, is every open on helping me. With my problems. Good guy."

"They've always been so nice the helpful. Cruz has taken my call several times and he always works to get me what I need. Also, I had an accident recently and state Farm made it so easy. It' why I've stayed all these years. Laura G. was excellent updating my home insurance as well."

"Laura was amazing in helping my husband and I set up our life insurance policy. She went above and beyond."

"Reliable and friendly service, my whole family has been a member of state farm for decades."

"Great service from Cruz hernandez"